Jumbo Electronics brings to you another value addition to ensure the safety and security of your purchase. All Individual items purchased after the date of launch with Invoice value AED 250/- each more and purchased from any Jumbo Retail Store across UAE is Insured against the risk specified below. This is brought to you in association with The Oriental Insurance Co (Ltd) and would be applicable for a period of one year from the date of Purchase.

This benefit comes to you absolutely free 

1. Fire
2. Riot Strikes and Malicious damage
3. Theft (by forcible and violent entry caused from a premises or taking away by snatching or by violence or threat or assault).
4. Accidental damage due to visible, external & fortuitous circumstance beyond the control of buyer

It is the bounden duty of the buyer to exercise reasonable & prudent care at all times
to protect & safeguard the item purchased against the loss & damage and act as if Uninsured.

   Please not that the above Insurance is applicable only for loss/damage within United Arab Emirates.

Can Insurance benefit be claimed without producing the original cash memo?
No. Orginal cash memo with all details clearly readable is a must to apply for Insurance claim.

Is there any time limit for the claim?
Yes. All claims have to be filed within 30 days from the date of Damage or Loss.

How do I avail the claim in case of Loss due to perils covered?
All you need to do is to contact the nearest Jumbo Retail Store along with Original Invoice and fill up the claim form. You will have to bring along with you the Original Police Report to Support the claim for theft. Incase of loss due to fire or accident, the claim should be supported by a report from the concerned Civil Defense Department.

How do I avail the claim in case of Damage?
All you need to do is to contact the Jumbo Service Center in your Emirate and fill up the claim form. Incase of damage due to an accident, riot, fire hazard etc your claim should be supported with Orginal Police Report or a report from concerned Civil Defense Department. The Service Center will prepare the assessment of the expense involved in repair.

Do I have to pay any amount?
Yes. In case of a repair, a nominal deductible, would be charged as per the table below:

Jumbo Service Center would make an assessment of expense required and seek approval from Oriental Insurance. Please note that repair work under insurance would be carried out only after the approval of the Insurance Company.

For Example, an Item worth AED 2,000/- is to be repaired under insurance coverage. Jumbo Service center has estimated an expense of AED 500/- on the same. In this case you will be charged only a deductible amount of AED 100/-.

How can I identify the location of a Jumbo retail store and service center in my area?
You can enquire about Jumbo retail store by calling 04 - 3367999 and jumbo service centers you may call 04 - 2851485. You may also log on to HYPERLINK "http://www.jumbocorp.com".

What of the item is lost or is not in a condition that can be repaired?
In case of theft or damage that is beyond repair (to be certified by Jumbo service center after evaluation), you would be issued a credit note which can be redeemed by any Jumbo Electronics retail store. The amount on the credit note would be derived at after considering the depreciation as detailed below:

Please note that in case of damage beyond repair Jumbo service center would assess and certify the same. Such item will have to be surrendered by customer and in case of total loss by fire or theft, a police report or civil defense report shall have to be produced to substantiate the claim. Claims shall be settled applying deductible/Depreciation on Purchase cost/market value at the time of the loss, whichever is lower.

In case of a claim on mobile phones would the SIM cards also be covered?
No. SIM cards are not covered under the scheme. Please also note that in case of theft claim for mobile phone, You have to cancel the SIM and submit the certificate from Etisalat for the same.

Can I claim multiple claims during the insurance period?
Yes. But only up to the limit of the total cost of the insured item. Hence the item can be replaced only once but can be repaired multiple times and Insurance would be applicable only till the sum of all repairs during the period is equal to the price at which the item was purchased.

Would the item purchased using credit note (Issued in case of total loss or theft) be insured?
No.

What are the cases or events excluded from the scheme?

i) Any malfunction covered under the Manufacturer's warranty.

ii) Loss or damage outside the geographical limits of the United Arab Emirates

iii) Any Consequence arising from War, War Like operation (Whether war declared or not), Act of foreign enemy, Hostilities, Civil war, Rebellion, Insurrection, Civil Commotion, Military usurped power, seizure, Capture, confiscation, arrest, restraints and / detainment by order of Government or any other Authority.

iv) Any legal liability of whatsoever nature directly or indirectly caused by or contributed to by or arising from ionizing radioactive or contamination by radio activity from any nuclear waste from combustion of nuclear fuel. For the purpose of this exclusion only combustion shall include any self sustaining process of nuclear fusion.

v) Any Loss, destruction, damage, or legal liability directly or indirectly caused by or contributed to by or arising from Nuclear weapon materials.

vi) Theft, Loss or damage to the unit left in an unattended vehicle, unless the vehicle is completely locked with all the doors, windows & other openings fully secured. There must be an evidence to show forcible break-in on the vehicle, duly supported by a police report stating physical evidence of break-in in the vehicle.

For items damaged, whilst carried in a vehicle, the police report must show that the vehicle was involved in an accident or a certificate to this effect from vehicle insurers should be submitted.

vii) Intentional act or willful neglect, overloading of the instrument & experiments or a attempted self repair.

viii) Normal wear & Tear, atmospheric or climatic conditions, moisutre and sweat damage, gradual deterioration, inherent defects or loss or damaged caused due to cleaning or repairing or renovating the Instrument or due to short-circuiting, arcing, over-heating or over - charging.

ix) Delay, detention or confiscation by Customs or any Govt. Authority.

x) Any Kind or consequential loss

xi) Hiring or Lending to a third party.

xii) Mysterioys disappearance including leaving un-attended, even for a short period, forgetting to pickup and leaving in a car/taxi/bus/or any other public transport or place using in Kitchen / Bathroom / whilst washing hand or performing ablutions etc.

xiii) Loss or Damage to any kind or software.

Please not that all claims would be honoured only on approval of The Oriental Insurance Company Limited. Post Box No : 478, Dubai (UAE)*

* Conditions Apply